Refund policy
At EPOXY54, we are dedicated to delivering high-quality products and exceptional customer service. Please carefully read our Return and Refund Policy before making your purchase.
1. No Refunds
We do not offer refunds on any products. All sales are final. We encourage you to review your order thoroughly before completing your purchase.
2. Damaged Products
If your product arrives damaged, we will gladly provide a replacement. To request a replacement, please contact us within 2 days of receiving the product. We may request photos or video evidence of the damage to assess the situation.
3. Process for Replacements
To initiate a replacement request:
- Reach out to our customer service team at support@epoxy54.com.
- Provide your order number along with clear evidence of the damage (photos or video).
- Once approved, we will ship a replacement item at no additional cost.
4. Shipping Costs
Shipping costs for the replacement item will be covered by the customer and the original shipping fees are non-refundable.
5. Eligibility for Replacement
Replacements are only available for products that arrive damaged. We cannot process replacement requests for items that are damaged after use or due to improper handling.
6. Exclusions
This policy applies only to products purchased directly from EPOXY54. If you made a purchase through a third-party retailer, please refer to their return and replacement policies.
7. Contact Information
For any questions or concerns regarding our Return & Refund Policy, please contact us at support@epoxy54.com.
By purchasing from EPOXY54, you agree to the terms of this policy.